About this template
The ATS Pill Tags template offers a single-column layout in Plus Jakarta Sans with rounded peach-coloured pill tags for skills and tools. The pills are HTML spans styled in CSS (border-radius, padding, background-color) — each keyword remains extractable text by ATS systems. Workday, Greenhouse, Lever and Ashby parse pills as inline text and index each skill individually, which maximises keyword density.
Who is it for?
It suits creative and customer-facing profiles: community managers, social media managers, customer success managers, account managers, partnership managers, customer experience designers applying at scale-ups (Stripe, Notion, Linear, Figma, Vercel, Asana, Slack, Atlassian), creative agencies (Wieden+Kennedy, BBDO, Droga5, R/GA, Anomaly) and DTC brands (Allbirds, Warby Parker, Glossier, Casper, Away).
How to use it
Use pills for two categories: 'Skills' (e.g., Customer success, Onboarding, Retention, NPS, CSAT, Churn analysis) and 'Tools stack' (e.g., Salesforce, HubSpot, Intercom, Zendesk, Gainsight, Notion, Loom). Avoid overloading: 8-12 pills maximum per category to remain readable. For the Experience section, articulate each role around measured customer impact (NPS, CSAT, retention rate, NRR, GRR, ticket volume, time-to-resolution). Mention tool certifications (Salesforce Admin, HubSpot Inbound, Gainsight Level 1).
Frequently asked questions
Do pills break ATS parsing?
No. The pills are HTML spans with inline text styled via CSS (border-radius, background-color, padding) — each keyword is extracted individually by ATS parsers. Workday (used by major brands), Greenhouse (Stripe, Datadog) and Lever (Notion, Figma) index each pill as a separate keyword, which actually maximises keyword density compared to a comma-separated list.
Compatible with customer-facing scale-up ATS pipelines?
Yes. Greenhouse (Stripe, Notion, MongoDB), Lever (Figma, Anthropic), Ashby (modern startups), Workable (DTC brands) and Bamboo HR (smaller scale-ups) parse this template without incident. Role acronyms (CSM, AM, CXM, NPS, CSAT, NRR, GRR), tools (Salesforce, HubSpot, Intercom, Gainsight) and methods (QBR, EBR, Health Score) are indexed.
Suitable for customer success and community management?
Yes, that is its primary target. The pill register evokes customer-success culture and lets you signal a dense tool stack without bloating the document. For senior CSMs, mention the portfolio managed (number of accounts, ARR managed, NRR, churn), playbooks built, QBRs led and expansions sold. Link your LinkedIn profile and the professional communities run (Slack, Discord, in-person).
