About this template
The ATS Verdana template is an ATS-safe cover letter in Verdana 10pt, a sans-serif designed by Matthew Carter for Microsoft to offer maximum on-screen legibility at small sizes. Very wide letterforms, generous character spacing — the most readable option when the recruiter scrolls through dozens of files. Verdana has shipped natively with Windows since 1996 and remains one of the most robust choices for rapid reading.
Who is it for?
It suits candidates applying to high-volume tech roles, level-1 and level-2 technical support, BPO (Sitel, Concentrix, Teleperformance), shared services and call centres where the recruiter spends seconds per CV on screen. Verdana's open letterforms reduce skim-reading fatigue and improve the chance every keyword is actually noticed — a clear edge on automated pipelines such as Indeed, ZipRecruiter or LinkedIn Easy Apply where the same listing generates hundreds of applications.
How to use it
Keep 10pt exactly: Verdana at 11pt becomes bulky and the letter overflows. Limit the body to 220 words maximum — Verdana consumes a lot of horizontal space. For BPO or level-1 support roles, open on mastery of the standard tools (Zendesk, Genesys, Avaya, Cisco Webex Contact Center) and the typology of tickets or calls handled. Avoid long paragraphs: Verdana at 10pt with 90-character lines tires the eye after four consecutive lines. Prefer three paragraphs of four lines each. The 'Verdana cover letter call center ATS' search is small but highly targeted to the right roles.
Frequently asked questions
Does Verdana not look too 'web 2003'?
For a design or editorial application, yes — Verdana carries a utilitarian early-web connotation. For a technical support, BPO or contact-centre application, it is on the contrary a signal of pragmatism: the font was designed for rapid business reading, and the recruiter in that sector reads it accordingly. Avoid Verdana for any application that touches design, communications or editorial.
How do I densify keywords for a support role?
List technologies in two blocks: ticketing tools (Zendesk, Freshdesk, Jira Service Management, ServiceNow) then mastered channels (phone, email, chat, social). Add the support languages spoken (native English, Spanish B2 minimum for bilingual roles in the US southwest). For international BPOs (Concentrix Manila, Teleperformance Mexico City), also specify the time zones covered if you have worked in distributed teams.
Should the LinkedIn URL appear in a support letter?
For a level-1 role, it is optional — the recruiter reads your letter and your CV, not your LinkedIn profile. For a level-2-3 role or a team lead position, yes: LinkedIn lets the recruiter verify the duration of previous roles and the coherence of the journey. Put it in the contact line with email and phone, as a short URL (linkedin.com/in/your-handle) rather than the full URL.
